Terms of Use
The official rules of the Department.
The experience
The North Pole Department of Wishes is a magical entertainment experience. It is a work of fiction. The Department, its elves, its reindeer and its operations are part of a beloved Christmas tradition presented for the enjoyment of families.
Free letters
The personalised Santa letter is completely free. There is no charge for creating, previewing, receiving or downloading a letter. Optional future offerings may be introduced for grown-ups, but the core letter will always remain free.
Your account
Parents are responsible for the accuracy of the information they provide and for keeping their account secure. You agree to use the service for personal, family Christmas enjoyment.
Content
Stories, news, recipes and activities are provided for entertainment. Please supervise children appropriately, particularly when using printable activities or recipes.
Changes
We may update these terms from time to time. Continued use of the service after changes indicates acceptance of the updated terms.